Initially, like most coupon clippers, I tried to find and manage all of the coupons myself. Each week I would buy several Sunday papers, clip-out the coupons, and then store them in a huge 3-ring binder. It was impossible to keep them in any logical order and it required a few hours each week just to remove the ones that had expired. It was a lot of hard work.
It didn't take long to realize that clipping coupons simply wasn't worth it. My days of being a coupon clipper were over! That's when I began using various coupon clipping services. The problem with that was I never knew exactly what I was purchasing - I would only see a short description of the coupon and nothing else. And if I was purchasing from an individual in some dark corner on Ebay, I wasn't even sure of who I was dealing with!
But the thing that disturbed me the most was the total absence of any customer support. Nobody would respond to my emails! Everybody was 'too busy'. That's not how you're supposed to treat customers! If you're running a business, what's more important than tending to your customers?
That's when I decided to do it myself. And if I was going to do it, I was going to do it RIGHT. First and foremost, I vowed to always put the customer first. No exceptions. I will never be 'too busy' to tend to the customer's needs. Next, there cannot be any black-box products. Each coupon must have a picture showing the fine print so that the customer will always know exactly what they're getting. Next, the website must be nice looking and easy to navigate. Finally, the back-office processes must be efficient and automated so that the coupons can be shipped efficiently and without error.
So, now, after a lot of hard work, I'm going live with the website... I hope you like it.
If you have any comments or suggestions, as always, I would love to hear from you!
220 Veterans Pkwy
Murfreesboro, TN 37128 USA